This PRIVACY POLICY explains who we are, the purposes for which we process personal data/information and our legitimate interests in doing so.
Data Protection
We are registered with the Information Commissioner’s Office who regulates how we store and use information about you. If you feel that we are in any way not conforming with the provisions of our registration, please contact us at clientservice@trinityintroductions.com (in the SUBJECT line, state purpose for your email (one word e.g. data, complaint, query etc)
In addition, you have rights under the Data Protection Legislation. For an overview of your rights under these laws, please see the data protection section on the GOV.UK website.
Trinity Christian Introductions, based in the UK and South Africa, is a Christian Introduction Service and not a dating site.
We will never post member’s personal details (i.e. Membership/Registration form, profile and photograph) on our website or any other site or social media platform.
We will never sell your personal data to a third party.
We will never give a third party access to your personal data.
We only exchange profiles between members with limited information EXCLUDING residential address and mobile number, which is only for Administrative records; apart from the information provided in a member’s profile, which forms part of your membership as per our Terms and Conditions of Membership and consented by each member.
We are serious about a member’s right to privacy and thus committed to protecting the privacy and the confidentiality of the personal information of members and visitors alike to our website and of public enquiries to our organisation.
We believe that each member has a right to be fully informed about a member and how Trinity Christian Introductions processes data, once you have joined our service. This includes visitors to our website.
To this end, visitors (personal details/names) to our website are never recorded, as such, we only know your existence, once we receive your completed Membership/Registration form/Enquiry/Phone call.
To this end, should a member of the public (i.e. an enquirer) have called and spoken with one of the team, conversations are never recorded, without permission from the caller.
Records of conversation is only for the knowledge of our Ministry Partners/Team.
Contents of conversation are always held with the utmost discretion and confidentiality.
Should we receive an enquiry, we will reply in accordance with the contents of the enquiry. For membership details, we will email the enquirer respective information regarding our service and how we work. If enquiry does not progress further and person does not join (subscribe to) our Introduction service, that enquiry is deleted from our records including emails.
Enquirers/Prospective members are under no obligation to join (irrespective of whether or not we have received your completed Membership/Registration form), and as such, after a certain period/once membership declined and no further correspondence takes place between the prospective member and the Matchmaking Specialist or any of the Trinity Team, all details pertaining to that person will be deleted.
Once a member has joined and their subscription ends or a member withdraws for any reason, likewise all their details such as Membership form, profile and photograph will be deleted off our personal data base.
During each members subscription period, the Membership form, photograph and profile are stored in our business document file system (off line) which is encrypted for privacy, no one can or does have access to this information, apart from the Matchmaking Specialist and Ministry Partners.
Profiles for the purpose of Membership are also safely stored in our business document file system which are utilised once profiles are processed for the purpose of matchmaking.
Profiles are emailed only to selective members and not to “all and sundry”.
We undertake to ensure that all personal information in our possession is processed in accordance with the requirements of the General Data Protection Regulation (GDPR) and Data Protection Act (DP) in UK and South African equivalent, namely Protection of Personal Information Act (POPI Act).
We will only utilise your information pertaining to your membership and we will only collect information if it is relevant to our dealings with you. We have implemented appropriate technology and policies to safeguard your data from unauthorised access and improper use.
We may and reserve the right to update this Policy from time to time and you are welcome to return to the website and check it whenever you wish to.
Personal data we collect on the Membership/Registration form:
If you are have completed a Membership/Registration form and enquire to join our service, upon receiving your Membership/Registration form, we will personally create, compile and edit your profile with the following information for your profile that assists us to determine the suitability of our service; for the sole purpose of introductions and matchmaking in finding you your perfect partner.
- Your name and surname
- Age
- Marital Status
- Occupation
- Country of residence
- Children (ages and gender)
- Height
- Colour and length of hair
- Colour of your eyes
- Education
- Hobbies/Interests/Sport
- Church group affiliation
- Description of your character/personality
- Description of the type of person you wish to meet
- Where you would like to see yourself in five years
- Email address
- Your photograph.
(Please note: Photographs are for the sole purpose of introductions and included in a profile).
The rest of the information on the Membership form is for Trinity Christian Introductions records only and kept very confidential. This includes:
- Mobile Number
- Date of birth
- Your weight
- Employer
- Church group location
- Pastor’s name
- Your relationship with God
- If you are a smoker and consume alcohol
- Ethnicity
- Preferred age criteria
- Preferred geographical footprint
- Preferred ethnicity
- Where you would like to see yourself in five years
- How you heard about Trinity Christian Introductions.
ADDITIONAL COMMENTS
i.e.
- any other essential information you would like to share with us for the purpose of finding you your perfect match and for friendship. To this end, it’s always your choice whether you share such details with us.
- Details of your interactions with us by telephone calls, emails, letters and text/WhatsApp messages (this being said, all said information will be deleted should you decline membership for any reason/your membership is declined). We do not keep records of WhatsApp chats (messages)/voice notes or phone calls. Messages are deleted immediately after chat.
- Your comments and service reviews – the latter clientservice@trinityintroductions.com (in the subject line, state reason for your correspondence)
- Cookies are a standard practice on websites, however, we do not collect cookies for any other reason and will never use any information attached to cookies.
How and why do we use your personal data?
The purpose of our organisation is matchmaking.
Our passion and aim is to provide the best possible service to each of our members.
We compile your profile, (certain) information based on the contents of each Membership/Registration form (emailed to and consented by each member before joining) and use this profile to introduce you to other like minded Members who might fit your preference and criteria.
Membership fees:
We will never request your banking details.
Once we receive your completed Membership/Registration form, we compile your profile and email to you in our Standard Letter One, which includes our banking details.
Our banking details are never posted on our website.
Membership fees are not refundable for any reason whatsoever.
Once a member’s subscription has ended, we will never automatically credit/debit your banking account (of which we have no details).
Records of payments/subscription fees are dealt with discreetly and filed for record purposes by the Trinity Christian Introduction Ministry partner/CFO.
We will update your information whenever we get the opportunity to keep it current, accurate and complete as per your request.
Any information you provide when enquiring about us and/or signing up for our service will be used by Trinity Christian Introductions and its intended purposes only.
You may indicate your preference for receiving newsletters or any other correspondence by email or post, from us. You will be given the opportunity on every electronic communication we send you to indicate that you no longer wish to receive correspondence/emails. Once properly notified by you, we cease contact with you. You may also notify us that you no longer wish to receive contact by email.
How we protect your personal data?
We know how much data security matters to all our members. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using “https” technology.
Access to your personal data is password-protected, and sensitive data is secured by SSL encryption.
How long we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of subscription period/withdrawal from membership, your data will be deleted completely.
Who do we share your personal data with?
In the unlikely event and only if necessary to do so, we reserve the right/might share your personal data with trusted third parties.
- A law enforcement agency for any fraudulent activity, to handle complaints.
We apply to those organisations to keep your data safe and protect your privacy:
- We provide only the information they need to perform their specific services.
- They may only use your data for the exact purposes we specify in our contract with them.
- We work closely with them to ensure that your privacy is respected and protected at all times.
- If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
Examples of the kind of third parties we work with are:.
- Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites. (See “Use of Cookies” below).
- If necessary and in the case of fraudulent activity or false identity, we may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our members into consideration.
Your rights
We operate under GDPR and DPA (UK) and POPI Act (South Africa). We ensure lawful processing of personal data by obtaining your consent; or where there is a contractual obligation to do so in providing appropriate products and services; or where processing the data is necessary for the purposes of our legitimate interests in providing appropriate products and services.
The DPA and GDPR and POPI Act apply to “personal data” we process and the data protection principles set out the main responsibilities we are responsible for.
We must ensure that personal data shall be:
- processed lawfully, fairly and in a transparent manner;
- collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
- adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed;
- accurate and where necessary kept up to date;
- kept for no longer than is necessary for the purposes for which the personal data are processed. We only retain personal data for the purposes for which it was collected and for a reasonable period thereafter where there is a legitimate business need or legal obligation to do so.
- processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. We use up-to-date industry procedures to protect your personal information. We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you via our website. However please be aware that the internet is not a 100% secure medium of communication.
To this end, we are not a dating site, however, any information a member personally provides to a member one on one, we will not be held liable or responsible for. Trinity Christian Introductions is not, and will not be, held responsible for any damages you or others may suffer as a result of the loss of confidentiality of any such information.
Under GDPR/POPI Act you have the following specific rights in respect of the personal data we process:
- The right to be informed about how we use personal data. .
- The right of access to the personal data we hold.
To obtain a copy of the personal information we hold on you, please email; clientservice@trinityintroductions.com . Having said this, all members do receive a final copy of their profile (content and photograph) once updated/amended. Thus it is up to each member to file said copy for their own records. - The right to rectification where information is inaccurate or incomplete. In such cases we shall make any amendments or additions within one month of your request.
- The right to erasure of personal data, but only in very specific circumstances, typically where the personal data is no longer necessary in relation to the purpose for which it was originally collected or processed; or, in certain cases where we have relied on consent to process the data, when that consent is withdrawn and there is no other legitimate reason for continuing to process that data; or when the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.
- We do not and will never use your data for advertising/marketing purposes, except your consent to publish your wedding photo on our Success Story website page. In such cases, confidentiality is guaranteed and whilst we use your first names, we do not use surnames, location or any other personal information other than your testimonial after consent from yourself.
- We do not use (and will never) your personal information for direct marketing purposes.
- For any queries in this regard you may email us at clientservice@trinityintroductions.com
Use of cookies
By using our website you are agreeing to the use of cookies as described here. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.
This being said, we never use cookies for statistical purposes or any other purpose whatsoever.
You can turn off cookies but please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly. You will, however, still be able to view website content.
Google Analytics
We make use of Google Analytics for a number of reasons:
- To collect information about how people frequently use our website i.e. visitors browsing our website. We do this to make sure they meeting the users’ needs and to understand how we could do it better. Your personal details including your name are never published thus you remain anonymous.
- Google Analytics stores information about what pages you visit, how long you are on the website, how you got here and what you click on. They do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.
- We use Google Analytics, to collect anonymous user information. For statistical purposes to track how many individual unique users we have and how often they visit our website. We collect data that lists which of our pages are most frequently visited and by which types of users and from which countries.
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.
Any queries in this regard, you are welcome to call or email us at clientservice@trinityintroductions.com